F.A.Q. : Muranoin, Art of Murano Glass

How can I contact customer services?

To contact customer services send an email to the address info@muranoin.com

How can I exercise my right to withdrawal?

To exercise your right to withdrawal, just send a letter with return receipt within ten days from receiving the parcel. More details on the product returns page. Product Returns

If I’m not there when the parcel is delivered, what should I do?

If it is not possible to deliver the parcel because there is no-one at the address indicated, the courier will leave a notice of attempted delivery. Then you must contact the courier’s office to arrange another time for delivery or to go and pick up the goods directly.

Can I trace the delivery?

Yes. The delivery can be traced through the WhereWhen service. WhereWhen

How is the cost of the delivery calculated?

The cost of delivery is calculated based on the weight and volume of the parcel. It can be seen at the product checkout stage.

How can I cancel my name from the newsletter mailing list?

To cancel your name from the newsletter mailing list, just go to the following address: Newsletter cancellation

How do I know if a product is original?

In the product description there is a product guarantee for the individual product.

What is the “Vetro Artistico di Murano” trademark?

You can find out more about the “Vetro Artistico di Murano” trademark on the following page Vetro Artistico di Murano

What protection do I have whilst entering my credit card details?

To guarantee secure Credit Card transactions, Muranoin has chosen payment using Banca Friuladria’s safe Setefi server. When your credit card details are sent, the number is encrypted with a 128 bit code (128 bit SSL3 is currently the highest secure standard with server side certification). Also, Muranoin receives the order directly from the bank, who sees to checking the validity of the credit card; for this reason, Muranoin will never come into contact with your credit card details.